Job Overview

Here at SynXGlobal Inc. we are a leading company in our industry in the metro Atlanta area. We are hiring an experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, SynXGlobal Inc.. is a great place to grow your career. You'll be glad you applied to SynXGlobal Inc.

Responsibilities for Customer Service Representative

• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion

• Document all inquires, requests, resolutions, and follow-up tasks

• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines

• Display a courteous and empathetic attitude to all customers

• Perform research to answer customer inquiries and requests

• Grow existing customer accounts through exceptional customer service and effective sales techniques

• Meet quantitative performance metrics as outlined

• Keep customer accounts current by updating databases during calls

Qualifications for Customer Service Representative

• High school diploma or general education degree (GED) required

• 1 year of customer service experience

• Experience working with inbound and outbound calls, customer retention, and inside sales preferred

• Proficient in Microsoft Office

• Excellent interpersonal and communication skills

• Comfortable working in a high volume role

• Demonstrated ability to prioritize tasks and manage time efficiently

• Basic computer skills in various software and web-based applications