Job Overview

SynXGlobal Inc. is one of the leading companies in our field in the area. We are hiring a talented Technical Support professional to join our team. If you're excited to be part of a winning team, SynXGlobal Inc.. is a great place to grow your career. You'll be glad you applied to SynXGlobal Inc.

Responsibilities for Technical Support

• Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved

• Act as the initial point of contact for all computer and system related concerns from clients or other employees

• Assist management in creating training materials pertaining to computer troubleshooting and usage

• Organize and file documentation pertaining to warranties and instructional guides for computer hardware

• Maintain a working log detailing all required system updates, as well as the date of completion

• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

• Resolve technical issues related to network interruptions

• Actively update, maintain and monitor all aspects of computer networks

Qualifications for Technical Support

• A bachelor's degree in computer science or related technology field is preferred

• Industry-specific certification in relevant computer languages or software may be required

• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services

• Professional written and interpersonal skills are essential when communicating with customers and clients

• Ability to prioritize and manage several milestones and projects efficiently

• Extensive experience working with different operating systems including Windows and Mac OS

• Accept constructive criticism and customer feedback regarding their experience with software or IT services

• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution